Zero Tolerance Policy

All our staff are here to help you. And they follow procedures that help the practice to function efficiently.

The staff have the right to work in a safe and secure environment and we, as employers, have a legal responsibility of providing that safe and secure environment. The practice will not tolerate:

• Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
• Threats of violence or actual violence to a doctor or a member of staff.

If a patient is violent or abusive whilst on the premises he or she will be asked to leave immediately. If they refuse to leave, the police will be called. Any patients who behave in this manner will be removed from the practice list with immediate effect.