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Statement of Purpose
Under the Health and Social Care Act 2008 every registered provider must have a statement of purpose.
A statement of purpose is a document which includes a standard required set of information about a service. The statement describes:
- The provider’s aims and objectives in providing the service
- The kinds of service provided
- The health or care needs the service sets out to meet
- The locations where the services are provided or provided from
- Details from the provider including their legal status, and any manager, including the address for service for all registered persons
The Practice:
- CQC Registered Manager: Dr Michael Banna
- Practice Manager: Ms Helen Greenslade
Contact Information
The Practice is a GP partnership, open to all patients residing within our practice boundary.
We are a general medical services practice offering primary care services for the diagnosis and prevention of disease. We work in partnership with our patients and help them to manage their health and prevent illness. Our clinicians assess, diagnose, treat, and manage illness and they carry out screening for some diseases and promote general health and wellbeing.
Our clinicians act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care. Our clinicians also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed.
Both our surgeries have step free access and have a car park with marked disabled bays. Facilities are on the ground floor.
The practice has a General Medical Services (GMS) contracts with NHS England and provides services to approximately 11,000 patients of all ages.
The Practice has four GP partners and three salaried GPs. The Practice is a training practice with GP trainees allocated to us (fully qualified doctors allocated to the practice as part of a three-year postgraduate general practice vocational training programme). Three of the GPs are trainers. There are nursing staff, which includes, one practice nurse lead, two nurse practitioners, three practice nurses, two nurse associates, one student nurse and a healthcare assistant.
There is one paramedic practitioner. We have a team of office staff which includes the practice manger, finance manager, business manager and three secretaries. There are eleven reception staff, which includes a patient services manager, seven administrators, administrator manager and three prescription clerks.
The practice is part of Bognor Coastal alliance (PCN).
Our Mission Statement
Working Together to achieve the same result – the best healthcare in the community or Grove house is committed to providing our patients the highest standard of care through our patient driven, holistic approach and the provision of convenient and continuous access to a well-trained and highly motivated primary healthcare team, in a safe, responsive and caring manner or To provide excellent medical care to our patients by providing care effectively, safely and with dignity and respect with the cooperation and teamwork of all members of the practice team or Our vision is to provide good quality, reliable, patient-centred care that is responsive to the needs of our community. We strive to create a welcoming and supportive environment where patients feel empowered to take an active role in their healthcare.
Our team of skilled and compassionate healthcare professionals is committed to delivering evidence-based, personalized care that addresses the physical, psychological and social aspects of health.
We continuously monitor and improve our services to ensure that we meet regulatory standards, and we are dedicated to fostering partnerships with patients, families, and other healthcare providers to promote the health and well-being of our community
Our Aims and Objectives
To provide high quality, safe, professional primary health care general practice services to our patients:
- To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
- To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.
- To work more sustainably by making changes and improvements that will help reduce our carbon footprint, as well as improving the health and wellbeing of patients and our own staff.
- To be a “learning” organisation that continually improves what we can offer patients.
- To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice, and control.
- To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for, ill health and where appropriate involve other professionals in the care of our patients.
- To encourage our patients to communicate with us by joining our Grove House Patient Participation Group (GHPG), talking to us, participating in surveys, and providing feedback on the services that we offer.
- To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently and to the best of their abilities.
- To take care of our staff offering support to do their jobs and to protect them against abuse. We have a zero tolerance of all forms of abuse.
- To provide our patients and staff with an environment which is safe and friendly.
- To operate on a financially sound basis.
Non-NHS Services
Our practice also provides services which are non-NHS and are paid for by the patient. These services include:
- Insurance claims forms
- Private sick notes
- Pre-employment and HGV medicals
- Vaccination certificates
To find out more about Non NHS Services please click the link below.